Cancellation policy

Some items in our store are sold as pre-orders, and this page covers how those work and how you can cancel one. We do not offer subscriptions.

Pre-orders

When you place a pre-order you're buying a book that hasn't been printed yet, or hasn't reached us yet. We charge the full amount at checkout, so your card is billed when you order rather than when the book ships. The expected release date is listed on the product page, and your order ships once the book is released.

Cancelling a pre-order

You can cancel a pre-order any time before we pack it, for a full refund. Contact us through our contact page and we'll take care of it.

Once we've packed your order we can't cancel it, but you aren't stuck. Our return policy takes over from the day it arrives.

The one exception is a personalized copy. Once we have inscribed a book to a name, we can't cancel it or take it back, because it can't go to anyone else.

If a release date moves

Special editions involve print runs, custom finishing and shipping across an ocean, and dates sometimes slip. If the release date for something you pre-ordered changes, we'll email you with the new one. If that date doesn't work for you, you can cancel for a full refund, no questions asked.

If we can't fill your pre-order

Special editions are produced in limited quantities. In the unlikely event that we can't fill your pre-order, we'll contact you and refund you in full.

Once your pre-order ships

It becomes an ordinary order, and our return policy applies from the day it arrives.