Refund policy

Signed books and special editions are final sale. We can't accept returns or exchanges once an order has shipped. Every book is signed by hand, and our special editions are produced in small runs we can't reorder.

If there's a problem with your order, or something arrives damaged, we'll make it right.

Cancelling before your order ships

You can cancel any order before we pack it, for a full refund. Reply to your order confirmation email and we'll take care of it.

Once your order is packed we can't cancel it. If you asked us to inscribe a book to a name, we can't cancel it once it has been signed.

Damaged, defective, or wrong items

Check your order when it arrives. If a book is damaged, if something is defective, or if we sent the wrong item, reply to your order confirmation email with a photo and your order number within 30 days of delivery. We'll replace it, no fuss. If we can't replace it, we'll refund you in full. If you can't find your confirmation email, use our contact page instead.

Ding and dent copies

We sometimes offer books with cosmetic damage at a reduced price. Bumped corners, scuffed covers, a crease in the dust jacket. The flaws are described on the listing and these copies are sold as-is, so the described damage isn't covered. Anything else wrong with the book still is.

Pre-orders

Pre-orders can be cancelled for a full refund any time before we pack your order, and again if a release date moves. Full details are in our purchase options and cancellation policy.

Orders shipped into the European Union

We don't offer international shipping through the store, though we occasionally arrange one by request. If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition you received it, unread and undamaged, in its original packaging, and you will need your receipt or proof of purchase.

Refunds

Where a refund is due, we'll let you know once it's approved. You'll be refunded to your original payment method within 10 business days. Bear in mind your bank or card company may take additional time to post it.

If more than 15 business days have passed since we approved a refund and nothing has arrived, reply to your order confirmation email and we'll chase it.

Our address

Magic Side Press LLC
67-1185 Mamalahoa Hwy #D104
PMB 225
Kamuela, HI 96743